Open Your Account Jump Into the Lobby
We built account creation around speed—enter your mobile number, confirm the code, and the lobby opens immediately. Your bKash, Nagad and Rocket wallets connect the moment you land inside.
Reach Support When You Need It
If you forget your password, hit a deposit delay or need to update your mobile number, our support team handles account questions through live chat and email. The chat bubble sits in the bottom right corner of every page, and email responses typically arrive within a few hours during business days.
Live chat inside the lobby
Click the chat icon on any page and type your question. Our team sees the message immediately and replies in the same thread—no ticket system, no waiting room.
Email support with ticket tracking
Send account queries to the published support address. You'll receive a confirmation with a reference number, and replies arrive in your inbox with the same reference so you can track the thread.
FAQ library for common steps
Browse answers to the questions we hear most—password reset, withdrawal timing, verification documents, Deposit references. Each answer links to the relevant account page so you can act immediately.
How We Protect Your Account and Wallet
Every login, deposit and withdrawal passes through SSL encryption so your password and wallet details stay private. We store passwords as salted hashes—even our own team cannot read them. Identity verification on first withdrawal prevents unauthorized payouts, and you can request a password reset anytime by confirming your mobile number.
SSL encryption on every page
All traffic between your device and our servers travels through TLS encryption. Check the padlock in your browser bar—it confirms the connection is secure before you enter any credential.
Hashed password storage
We never store your password in plain text. It's converted to a one-way hash the moment you create it, so even a database read cannot reveal the original string.
Withdrawal identity check
The first time you request a payout, we ask for a photo of your national ID or passport. Once our team confirms the document matches your account name, withdrawals proceed without further checks.
Mobile-number account recovery
If you forget your password, request a reset and we'll send a new OTP to your registered mobile number. Enter the code, choose a fresh password, and access returns immediately.
How Account Creation Works on hibji
When you open an account, we ask for your mobile number and send a one-time PIN to that number. Enter the PIN, choose a password, and you're in. The whole flow takes less than a minute on any device. Once inside, your account dashboard shows your wallet balance, deposit options and withdrawal history in one
view. We keep identity verification simple—upload a photo of your national ID or passport when you request your first withdrawal, and our team reviews it within a few hours. Support is available through live chat and email if you hit any step that feels unclear. Because the account sits on your mobile number, password recovery
is fast—request a reset, confirm the new PIN, and access returns immediately. Every login after the first asks for your password or a fresh OTP if you choose that route, so the account stays secure without extra friction.
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One-time PIN by SMS We send a six-digit code to your mobile number the moment you start sign-up. Enter it on the next screen and the account activates—no email loop, no waiting.
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Identity check on first withdrawal Upload a clear photo of your national ID or passport when you request your first payout. Our team reviews the document and approves withdrawals once identity is confirmed.
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Dashboard view of wallet and history Your account page lists every deposit, bet and withdrawal in date order. Tap any transaction to see the full detail—amount, method, timestamp and status.
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Live chat and email support Reach our support team through the chat bubble in the bottom corner or send a message to the published email address. Both channels connect you to the same team.
Account
When you open an account, we ask for your mobile number and send a one-time PIN to that number. Enter the PIN, choose a password, and you're in. The whole flow takes less than a minute on any device. Once inside, your account dashboard shows your wallet balance, deposit options and withdrawal history in one view. We keep identity verification simple—upload a photo of your national ID or passport when you request your first withdrawal, and our team reviews it within a few hours. Support is available through live chat and email if you hit any step that feels unclear.
Explore LobbyYour details are encrypted for secure account access.
Deposit with bKash, Nagad or Rocket
We route deposits through the mobile wallets you already use daily. Open your bKash, Nagad or Rocket app, send to the account number we show on the deposit screen, confirm with your PIN, and funds appear in your hibji wallet within seconds. Withdrawals follow the same path in reverse—request a payout, enter your wallet number, and we transfer to that number once identity verification is complete. Every transaction shows a unique reference code so you can match it in your wallet statement. No bank forms, no visits—just the payment rails Bangladesh runs on
Account Sign-Up Questions
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Service availability depends on eligible regions and local law. Users should check local rules before opening an account.
Access may be available only where local law permits.